One of the best investments I make for myself every two weeks is having a cleaning service that does all of the things around my house that I. DO. NOT. LIKE. TO. DO.
I don’t mind keeping the house picked up. I mean, I don’t jump for joy when I get to laundry or the dishes or pick up the dog toys/kid clutter/towels for the five thousandth time, but I can make myself do it without too much grumbling.
However, when it comes to the dusting, mopping, scrubbing, vacuuming, sweeping kind of cleaning, I just can’t make myself do it. It is worth every penny to have someone come every couple of weeks to get my house in order so that I can have what I want (a clean house) without having to do what I don’t want to do (the actual work).
So, this week, when the crew showed up, I greeted them like I always do (with open arms and a big ol’ smile!) and then, got the heck out of the way. I retreated to my home office and hunkered down to be on the conference calls on my calendar.
Less than an hour later, they quietly waved as they exited so they didn’t disturb me.
On my next break, I went out to grab lunch from the kitchen, stepping gingerly so I didn’t mess up the floor. Then, I realized that I didn’t need to…because they hadn’t mopped them. I walked through the rest of the house and noticed that they hadn’t swept or vacuumed either. The beautiful lines on the carpet weren’t there – and tumbleweeds of dog hair definitely still gathered in corners.
I was bummed! I hadn’t noticed that I didn’t hear the vacuum because I was working – and now, I was going to have to do it myself or wait two more weeks for them to come back.
Or was I?
This company sends a message after every single visit to ask for feedback, so I knew they were interested in hearing from their customers. I decided to text the woman that coordinates the crews to say “I don’t know what happened, but the ladies didn’t mop, sweep or vacuum today.” In just a few minutes, I got this response:
Sure enough, a new crew showed up at the appointed time and took care of the neglected tasks. They explained the crew that came earlier was still training and apologized again. I told them that I appreciated them coming out and that I understood that mistakes happen.
All in all, it was a very pleasant exchange.
Now, I could have raised a holy stink, demanded a refund, or cancelled my service – or resentfully done the work myself. I don’t know what the result would have been if I had been a jerk about it, and I know for sure that I wouldn’t have done as good of a job with the cleaning as they do. Instead, I decided to just simply state the issue and they were quick to resolve it. The end result was that I got what I paid for and they kept a customer, without any conflict or negativity. Win-win for everyone - especially for my floors.
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